Duration: 14 hours and 50 minutes

Affected Components: Website, Video Backend, Voice Backend, App Backend

Oct 20, 13:08:48 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 20, 07:10:00 GMT+0
Monitoring - **Impact:** Some calls and messages may fail or be delayed **Cause:** A outage at Amazon Web Services is impacting Twilio (our telecom partner) and many services worldwide. We’re seeing intermittent errors and timeouts that affect parts of On Call Central. This is tied to a widespread cloud provider incident that’s also impacting Twilio and many other products globally. Twilio reports partial recovery in some systems; the broader issue is still being worked on by the provider. **What we’re doing:** This incident is expected to resolve as AWS services recover. No action is required from customers. We’ll post another update within the next hour or sooner if there’s a significant change. **Provider status pages:** * Twilio: [status.twilio.com](http://status.twilio.com) * Cloud provider: health.aws.amazon.com/health/status — The OnCall Central Engineering Team.

Oct 20, 14:24:53 GMT+0
Monitoring - AWS continues to report API errors and connectivity issues across multiple services in the US-EAST-1 Region. Twilio has a dependency with this region, and there may be intermittent impact on calls. .

Oct 20, 16:37:28 GMT+0
Monitoring - We are continuing to monitor a major ongoing outage at Amazon Web Services (AWS) that is impacting Twilio and other large cloud providers. Twilio reports that multiple products remain affected, and AWS continues to report degraded performance and elevated error rates in the US-EAST-1 region. On Call Central customers may continue to experience intermittent failures or delays in call routing. This is part of a global outage affecting many services worldwide. We are actively monitoring recovery progress and will provide further updates as new information becomes available. Provider status pages: * Twilio: <https://status.twilio.com> * AWS: <https://health.aws.amazon.com/health/status>.

Oct 20, 20:52:09 GMT+0
Monitoring - Service recovery continues to improve. Amazon Web Services (AWS) has reported steady progress in restoring systems within the US-EAST-1 region, and Twilio has confirmed that most products have largely recovered. On Call Central remains stable, though some customers may still experience occasional delays or intermittent call routing issues as AWS completes its remediation work. We will continue to monitor until full resolution is confirmed. Provider status pages: * Twilio: <https://status.twilio.com> * AWS: <https://health.aws.amazon.com/health/status>.

Oct 20, 22:00:00 GMT+0
Resolved - This incident has been resolved..

Duration: 15 minutes

Apr 7, 18:03:01 GMT+0
Identified - Maintenance is now in progress.

Apr 7, 18:03:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Apr 7, 18:18:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours and 29 minutes

Affected Components: Third Party: Twilio → PROGRAMMABLE VOICE → PSTN

Mar 31, 19:00:07 GMT+0
Resolved - This incident has been resolved..

Mar 31, 15:31:00 GMT+0
Identified - Twilio, our telephony partner, is reporting degraded performance that is impacting some accounts. Twilio is aware of this issue, and is working to resolve the problem..