On Call Central - Notice history

Third Party: Twilio → PROGRAMMABLE MESSAGING → SMS experiencing degraded performance

Website - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.70%

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Aug 2025
Sep 2025
Oct 2025

App Backend - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.70%

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Aug 2025
Sep 2025
Oct 2025

Voice Backend - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.70%

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Aug 2025
Sep 2025
Oct 2025

Video Backend - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.70%

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Aug 2025
Sep 2025
Oct 2025
100% - uptime

Third Party: Twilio → PROGRAMMABLE MESSAGING → SMS - Degraded performance

Third Party: Twilio → PROGRAMMABLE VOICE → Conference - Operational

Third Party: Twilio → PROGRAMMABLE VOICE → PSTN - Operational

Third Party: Twilio → PROGRAMMABLE VOICE → TwiML - Operational

100% - uptime

Third Party: Amazon Web Services → AWS ec2-us-east-1 - Operational

Third Party: Amazon Web Services → AWS elasticache-us-east-1 - Operational

Third Party: Amazon Web Services → AWS elb-us-east-1 - Operational

Third Party: Amazon Web Services → AWS rds-us-east-1 - Operational

Third Party: Amazon Web Services → AWS route53-us-east-1 - Operational

Third Party: Amazon Web Services → AWS ses-us-east-1 - Operational

Third Party: Amazon Web Services → AWS sqs-us-east-1 - Operational

Third Party: Amazon Web Services → AWS s3-us-standard - Operational

100% - uptime

Third Party: cdnjs → CDN Service (cdnjs.cloudflare.com) - Operational

Third Party: Github → API Requests - Operational

Third Party: Sentry → US Ingestion → US Error Ingestion - Operational

Third Party: Sentry → US Ingestion → US Transaction Ingestion - Operational

Notice history

Oct 2025

Elevated Errors Affecting On Call Central
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    Service recovery continues to improve. Amazon Web Services (AWS) has reported steady progress in restoring systems within the US-EAST-1 region, and Twilio has confirmed that most products have largely recovered.

    On Call Central remains stable, though some customers may still experience occasional delays or intermittent call routing issues as AWS completes its remediation work. We will continue to monitor until full resolution is confirmed.

    Provider status pages:

  • Update
    UTC
    Update

    We are continuing to monitor a major ongoing outage at Amazon Web Services (AWS) that is impacting Twilio and other large cloud providers. Twilio reports that multiple products remain affected, and AWS continues to report degraded performance and elevated error rates in the US-EAST-1 region.

    On Call Central customers may continue to experience intermittent failures or delays in call routing. This is part of a global outage affecting many services worldwide.

    We are actively monitoring recovery progress and will provide further updates as new information becomes available.

    Provider status pages:

  • Monitoring
    UTC
    Monitoring

    AWS continues to report API errors and connectivity issues across multiple services in the US-EAST-1 Region. Twilio has a dependency with this region, and there may be intermittent impact on calls.

  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Monitoring
    UTC
    Monitoring

    Impact: Some calls and messages may fail or be delayed
    Cause: A outage at Amazon Web Services is impacting Twilio (our telecom partner) and many services worldwide.

    We’re seeing intermittent errors and timeouts that affect parts of On Call Central. This is tied to a widespread cloud provider incident that’s also impacting Twilio and many other products globally. Twilio reports partial recovery in some systems; the broader issue is still being worked on by the provider.

    What we’re doing:

    This incident is expected to resolve as AWS services recover. No action is required from customers. We’ll post another update within the next hour or sooner if there’s a significant change.

    Provider status pages:

    — The OnCall Central Engineering Team

Sep 2025

No notices reported this month

Aug 2025

No notices reported this month

Aug 2025 to Oct 2025

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